2 Front Office Supervisor Positions Open
Employment Type: Full-Time
Industry: Hospitality - Lodging/Resort/Travel
Front Desk Supervisor Position Requirements 1 to 3 years of related hospitality experience Knowledge with FOSSE PMS preferred Work Environment and Context The Front Desk Supervisor work schedule varies and may include working on all shifts, holidays and weekends Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or squatting Schedules the front office staff Supervises workload during shifts Evaluates the job performance of each front office employee Schedules front office meetings as required Ensures all required onboarding and ongoing trainings are completed by every front office agent Maintains working relationships and communicates with all departments Verifies that accurate room status information is maintained and properly communicated Updates daily entries & helps with bank deposits Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel Reviews and completes credit limit report Works within the allocated budget for the Front Office Receives information from other departmental supervisors and passes on pertinent details to the oncoming service agents Checks cashiers in and out and verifies banks and deposits at the end of each shift Enforces all cash-handling, check-cashing, and credit policies Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees Monitor all V.I.P 's special guests and requests Review A/R on weekly basis and bring to management's attention Maintain required pars of all front office and stationary supplies Review daily front office work and activity reports generated by Night Audit Review Front office log book and Guest feedback forms on a daily basis Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs Perform other duties as requested by management
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