2 Front Office Supervisor Positions Open

Employment Type

: Full-Time


: Miscellaneous

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Front Desk Supervisor Position Requirements
1 to 3 years of related hospitality experience
Knowledge with FOSSE PMS preferred

Work Environment and Context
The Front Desk Supervisor work schedule varies and may include working on all shifts, holidays and weekends
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or squatting

Schedules the front office staff
Supervises workload during shifts
Evaluates the job performance of each front office employee
Schedules front office meetings as required
Ensures all required onboarding and ongoing trainings are completed by every front office agent
Maintains working relationships and communicates with all departments
Verifies that accurate room status information is maintained and properly communicated
Updates daily entries & helps with bank deposits
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
Reviews and completes credit limit report
Works within the allocated budget for the Front Office
Receives information from other departmental supervisors and passes on pertinent details to the oncoming service agents
Checks cashiers in and out and verifies banks and deposits at the end of each shift
Enforces all cash-handling, check-cashing, and credit policies
Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
Monitor all V.I.P 's special guests and requests
Review A/R on weekly basis and bring to management's attention
Maintain required pars of all front office and stationary supplies
Review daily front office work and activity reports generated by Night Audit
Review Front office log book and Guest feedback forms on a daily basis
Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
Perform other duties as requested by management

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