2 Front Office Supervisor Positions Open

Employment Type

: Full-Time


: Hospitality - Lodging/Resort/Travel

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Front Desk Supervisor Position Requirements

  • 1 to 3 years of related hospitality experience
  • Knowledge with FOSSE PMS preferred

Work Environment and Context

  • The Front Desk Supervisor work schedule varies and may include working on all shifts, holidays and weekends
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or squatting

  • Schedules the front office staff
  • Supervises workload during shifts
  • Evaluates the job performance of each front office employee
  • Schedules front office meetings as required
  • Ensures all required onboarding and ongoing trainings are completed by every front office agent
  • Maintains working relationships and communicates with all departments
  • Verifies that accurate room status information is maintained and properly communicated
  • Updates daily entries & helps with bank deposits
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
  • Reviews and completes credit limit report
  • Works within the allocated budget for the Front Office
  • Receives information from other departmental supervisors and passes on pertinent details to the oncoming service agents
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift
  • Enforces all cash-handling, check-cashing, and credit policies
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
  • Monitor all V.I.P 's special guests and requests
  • Review A/R on weekly basis and bring to management's attention
  • Maintain required pars of all front office and stationary supplies
  • Review daily front office work and activity reports generated by Night Audit
  • Review Front office log book and Guest feedback forms on a daily basis
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
  • Perform other duties as requested by management

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