2 Front Office Supervisor Positions Open

Front Desk Supervisor Position Requirements

• 1 to 3 years of related hospitality experience
• Knowledge with FOSSE PMS preferred

Work Environment and Context

• The Front Desk Supervisor work schedule varies and may include working on all shifts, holidays and weekends
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or squatting

• Schedules the front office staff
• Supervises workload during shifts
• Evaluates the job performance of each front office employee
• Schedules front office meetings as required
• Ensures all required onboarding and ongoing trainings are completed by every front office agent
• Maintains working relationships and communicates with all departments
• Verifies that accurate room status information is maintained and properly communicated
• Updates daily entries & helps with bank deposits
• Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
• Reviews and completes credit limit report
• Works within the allocated budget for the Front Office
• Receives information from other departmental supervisors and passes on pertinent details to the oncoming service agents
• Checks cashiers in and out and verifies banks and deposits at the end of each shift
• Enforces all cash-handling, check-cashing, and credit policies
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees
• Monitor all V.I.P 's special guests and requests
• Review A/R on weekly basis and bring to management's attention
• Maintain required pars of all front office and stationary supplies
• Review daily front office work and activity reports generated by Night Audit
• Review Front office log book and Guest feedback forms on a daily basis
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs
• Perform other duties as requested by management

SDL2017

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