Head of Workplace Technologies

Employment Type

: Full-Time


: Miscellaneous

Reporting to the Chief Technology Officer, the Head of Workplace Technologies will have two key responsibilities:
Develop the strategy and user experience for, and lead the implementation of, employee productivity tools. These tools include email, mobile devices, web browsing, Outlook, IM/Chat/SMS, telephony, video conferencing, collaboration, note taking, personal task management, remote access, and mobility in the office; and exclude business systems deployed by the application delivery group (e.g., CRM, trading, document management, workflows).
Oversee the desktop and productivity tools, encompassing the day-to-day computing experience for end-users, and user-facing support groups.  This includes the help desk, desktop support staff and desktop engineering staff.
Working as a product manager, the candidate will:
Ensure that the employees’ workplace digital experience is modern and delightful
Develop an overall strategy for user productivity tools.  Direct the desktop engineering team and collaborate with Technology Operations / Infrastructure and Information Security teams to deliver secure, well-engineered solutions
Focus on the end-to-end user experience (vis-à-vis “user productivity tools”), identifying key pain points and opportunities in the digital workplace.  Adopt a holistic perspective, empathizing with multiple points of view. From the product manager perspective, the focus is not on tool selection and implementation, although this will be an important component
Build strong working relationships and influence across executive leadership
Work closely with colleagues in infrastructure and operations, Human Resources, Marketing, and Corporate Analysis and Planning to establish a methodology for provisioning, deployment, training and communication
Identify industry trends and best practices that should be brought into the workplace
Evangelize new technologies, predict trends, identify new opportunities and drive adoption via training and communication
Develop, monitor, and improve metrics
Be located in both Woodbridge, NJ, and New York City, spending considerable time in both offices.  The Workplace Technologies group has staff in both locations.
Working as an operational leader, the candidate will
Oversee the help desk and desktop support teams, whose responsibilities include:
Help desk ticket management, escalation, resolution
User provisioning and de-provisioning including groups, rights, distribution lists, shares, mailboxes, application entitlements
Desktop PC builds, deployments, troubleshooting
Installs, moves and changes, and inventory management of PCs, phones, printers and other peripherals
PC software management and installation (e.g., Microsoft, Adobe)
Audio/video conference support and testing coordination
Administration of desktop security tools
Continually improve procedures, innovate new service offerings and nurture our white-glove support culture
Bachelor’s degree
Ability to drive results, lead multi-disciplinary teams, influence others, and foster collaboration
Excellent verbal and written communication skills and ability to communicate effectively with both senior business users and cross-functional teams to deliver effective solutions
Results-oriented and business-savvy professional with a strong end-user technology background
Strong process orientation, project management experience, problem solving ability and strategic mindset
Ability to generate excitement about workplace technologies
Knack for technology with a passion for user experience, and innate desire to improve the workplace
Analytical, detail- and service-oriented

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