Customer Service Representative

Compensation

: $31,595.00 - $53,850.00 /year *

Employment Type

: Full-Time

Industry

: Customer Service/Call Center



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JOB SUMMARY:? CUSTOMER SERVICE REP?FOR HEALTHCARE FIRM




Hours:


-We need the 12:30 pm -9:00 pm shift to be a priority for the 5 days x 8 hours per day shifts, and 10:30 am -9:00 pm shift for the 4 days x 10 hour shifts. On the 4 days x 10 hour shifts, all will start on Monday, and the day off must be an equal mix of Friday and Thursday.


-Training: 3-week new hire training period that will run 8:00 am - 4:30 pm Monday-Friday.


-No time will be permitted off during training; there will be no pre-approvals.




Essential Duties and Responsibilities:
- Provide customer service by answering questions and resolving problems related to how to use the various program resources and tools available to promote program engagement and employment efforts.
- Complete basic call-related input to phone inquiries including data entry, verifying caller information, and entering call logs in the client-provided database and completing event registration as needed.
- Discuss caller needs and use provided Work Incentive Planning and Assistance (WIPA) scripts and call flows to determine and appropriately refer callers, completing the required Intake & Referral forms via the WIPA program database.
- Conduct outbound calls to follow up with potential beneficiaries that request assistance in identifying a service provider.
- Assist caller with accessing and using various resources and use tools available on the program website.
- Troubleshoot to solve caller-identified issues and barriers to program engagement related to work incentive program use and benefits planning for obtaining and/or retaining employment.

Minimum Requirements:
- High School diploma or GED required.
- Associate degree preferred.
- At least 1 year of prior customer service/secretarial/telemarketing experience required.
- At least 3 years experience working in a call center environment preferred.
- Prior experience working in employment services preferred.
- Ability to speak, read and write English clearly, professional and fluently



Requirements

Job details and how to apply:

    1. This is a 6-month assignment with a top healthcare company.
    2. Salary $14.41/hour + Health Insurance + 401K
    3. Monday - Friday:?We need the 12:30 pm -9:00 pm shift?to be a priority for the 5 days x 8 hours per day shifts, and?10:30 am -9:00 pm?shift for the 4 days x 10 hour shifts. On the 4 days x 10 hour shifts, all will start on Monday, and the day off must be an equal mix of Friday and Thursday.
    4. Located in Pittston, PA
    5. If hired must pass criminal background check
    6. EOE
    7. Job details and how to apply:?If interested in this opportunity and to be considered, please email an updated, professional resume in Word or a PDF version to National Recruiting Manager, Ishana Lennard at?[Click Here to Email Your Resum?].



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Thank you for reading this ad and Good Luck in your job search!


Associated topics: coordinator, customer care, customer care representative, intern, phone, representative, support, system support, telephone, telephone service representative * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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