Senior Event Technician
Employment Type: Full-Time
ABOUT OUR COMPANY FIRST is a leading global events agency with teams in New York, Los Angeles, London, Dublin, Singapore and Hong Kong. Some of the world’s most recognized companies trust us to develop strategies, and design, plan and produce engaging events. FIRST clients span many industries including financial services, aerospace, technology, consumer electronics, medical and healthcare, automotive, media and the non-profit sector. We are on Event Marketer’s “Top 100 Event Agencies” and “Best Places to Work in Events” lists. We’ve also been recognized by Crain’s New York Business as one of the Top 100 “Best Places to Work in NYC”. For more information please visit: www.firstagency.com. JOB DESCRIPTION In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Senior Event Technician will be responsible for leading the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events. For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors. In this role you’ll work with internal teams as well as external clients and vendor partners on a daily basis. RESPONSIBILITIES: ● Serve as main point of contact for all Event Production related matters ● Lead the technical production of high-profile, technically complex events and assist in the hands-on delivery of all events ● Provide technical solutions and support to the wider team and assist in the hands-on delivery of events ● Provide feedback to Team Lead on event production equipment usage including but not limited to audio desk, lighting desk, vision mixer and PTZ camera controller ● Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ camera controller ● Work with client teams and stakeholders using ticketing system to coordinate events ● Lead and attend site visits and advise on best options and set up for venues ● Manage vendors and freelancers as needed ● Provide full event production support either on your own for smaller events or as part of a team for larger events ● Manage the day-to-day housekeeping and maintenance of a hi-tech conference venue ● Coordinate on-site troubleshooting, equipment repair, and upgrade projects with System Support Engineer and vendors for production systems ● Train and mentor new technicians on production workflows and systems as well as administrative procedures ● Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success ● Basic editing of video footage to provide clients with recordings of their event ● Work with client event production team to provide feedback on possible enhancements and improvements to the event space ● Manage client expectations on production issues ● Liaise across different levels within the immediate team, the client’s organization, and third-party vendors ● Work closely with customers to establish A/V and staging layouts as well as budgets for events ● Oversee building of staging and A/V set up on-site ● Review and confirm final labor costs in event production with internal team ● Identify new and alternative ways of approaching FIRST’s technical production offering to clients QUALIFICATIONS: ● 5+ years’ experience within the technical event production/broadcast environment ● Bachelor’s Degree preferred but not required ● Expert/in-depth understanding of audio visual technology and advancements including lighting, audio/video output, rigging and power ● Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks; Final Cut ProX; Keynote; Google G-Suite; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite desks, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, PlaybackPro, and Clear-Com systems, WATCHOUT, Meyer Galileo, and LED walls. ● High level of proficiency in the technical delivery of high-quality events ● Video output experience with strong technical understanding of systems ● Experience operating large format event production systems ● Excellent communication and customer service skills are a must to build and maintain relationships ● Ability to prioritize while adhering to critical project timelines in a fast-paced environment ● Experience managing day-to-day changes at every level of detail ● Ability to manage many projects at once with varying levels of production ● Knowledge and ability to use PTZ cameras and controllers ● Knowledge of Live Streaming in various encoding platforms ● Ability to generate and provide technical metrics related to an event(s) ● Ability to read building schematics and installation diagrams in order to troubleshoot ● Understanding of TCP/IP networking ● Understanding of different audio and video protocols and codecs ADMINISTRATION & GENERAL: ● Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings ● Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity ● Build excellent relations with the team, clients, vendors, and key venues through positive communications ● Ensure knowledge is shared within the team to enable them to work smarter ● Work on ad hoc requests as required, typically during quiet times
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