Senior Business Analyst - Salesforce - UK travel - Walton
Employment Type: Full-Time
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Do you want to be part of a fast-paced environment, supporting the growth of cutting edge technology in cloud computing?
Silverline employees are passionate about what they do. We're a diverse group of cloud technology professionals with the same goal: to make our clients' lives easier through technology and have a good time while we're at it!. Silverline was listed #1 among small and medium size companies in the annual Glassdoor Employees' Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
The Senior Business Analyst is an Internal Product Owner that represents the client’s business needs, solution goals & priorities during the engagement. In collaboration with the client Product Owner, the Senior Business Analyst drives development and maintenance of the product backlog, ensuring story quality and completeness (including INVEST characteristics) and performs the Sprint Demos. The Senior Business Analyst serves as the internal Silverline’s team’s initial point of contact for requirement gathering, clarification & prioritization for the initiative.
Primary Responsibilities to the Client
Ensures the Client Product Owner understands the Silverline Adaptive Agile methodology and use of Silverline Tools (Gateway and/or JIRA)
Collaborates with the Client Product Owner to develop & prioritize the product backlog ensuring INVEST characteristics
Establishes working relationships with Client SMEs
Provides best practices around the functional areas affected by the engagement
Facilitates discovery sessions to gather & prioritize requirements, understand desired business outcomes and define success criteria
Along with the Tech Leads, articulate to customer stakeholders the value of recommended solutions and approach
Provides input to sprint demos (incorporating the Why aspects of a given demo)
Contributes to UAT process (incorporating the Why aspects for testing, ensuring coverage of test plans)
Develops & delivers training sessions and/or performs knowledge transfer to client or Silverline training team members
Primary Responsibilities to the Internal Project Team
Represents the Client’s needs to the internal project team, providing clarification and additional details as needed to support project execution
Contributes to discovery session agenda
Creates project deliverables including Process Flows, User Story Maps, User Stories
Collaborates with Senior QA on development of QA & UAT process, plans & scripts
Develops & oversees training curriculum preparation
Works with Silverline Engagement Project Manager and Coordinators to manage project scope, budget & timeline expectations
Collaborates with UX Design team on wireframes for Vlocity solutions
Primary Responsibilities to the Silverline Management
Share lessons learned to Solution Architect Center of Excellence lead to implement and improve BA processes
Share lessons learned to Vlocity Center of Excellence lead to implement and improve lessons learned
Share lessons learned to the Industry Principals to implement and improve industry specific best practices around discovery, backlog & story map best practices, etc.
Identifies opportunities for add-on work
BA/BS degree in Business, Computer Science or Engineering – or equivalent work experience
7+ Professional Services consulting client experience
Proven ability to communicate and build relationships with business and technical audiences
Precise and effective customer communications and presentation skills
Understanding of technology application within business
A proven ability to manage multiple, competing priorities simultaneously
Understanding of key concepts of user centered design and design thinking
Experience with business process definition, best practices, and reengineering
Experience writing user stories to capture business requirements
Understanding of the key levers for B2B, B2C, hybrid business models
Great teamwork and collaboration skills
Desire to learn new things and mentor team members
Understanding of insurance policy lifecycle process (Prospecting, Quote to Bind, Claims)
Salesforce.com certification (Administrator, Sales Cloud or Service Cloud)
Vlocity Platform Foundations certification
Very strong customer facing skills
Knowledge of Financial Services, Insurance or Emerging Markets, preferred
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