Lead Patient Service Representative

Employment Type

: Full-Time


: Customer Service/Call Center

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Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data and integrity of billing including charge documents. Is cognizant of the philosophy, standards, objectives, and policies of the Department and the Organization.
Demonstrates the ability to perform clinical/technical/service/administrative tasks.
Prepares PSR schedules to insure maximum coverage and provide a copy to the Practice Administrator and Assistant Practice Administrator (all PSR requests for leave time will continue to be submitted to Lead PSR; however they must be submitted to the Practice Administrator and Assistant Practice Administrator with a copy of the revised PSR schedule for final approval.
Supervises all Patient Service Representatives in practice.
Performs as office fax manager by insuring that all incoming faxes are appropriately distributed including hospital admission updates sent on all call notes.
Verifies daily work and insures that corrections are made (on encounters and statistics) before forwarding the statistics to the Practice Administrator and Assistant Practice Administrator.
Assists Practice Administrator and Assistant Practice Administrator with more advanced duties, when requested.
Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
Participates in the departments performance improvement activities.
Trains PSRs in all aspects of their position
High School diploma required. Bachelors Degree preferred
Minimum 1 year of work experience as a PSR
Demonstrated proficiency with Practice Management Systems ( Versys)
Demonstrated leadership and supervisory skills
Bilingual, Spanish Preferred
Demonstrated organizing and scheduling skills.
Excellent interpersonal, oral, and written communication skills.
Equal Employment Opportunity/Affirmative Action:
The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.
Please visit www.Institute.org for more information.
Associated topics: assist, assistance, client, front desk, information technology support, service, support, technical support specialist, technician, technology

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