EU/US Online Fulfillment Manager - Walton

Employment Type

: Full-Time


: Warehousing/Logistics

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Based out of our New York Head Office, we are currently seeking a EU/US Online Fulfilment Manager to ensure efficient and accurate running of online fulfilment in USA/EU markets.

Key Responsibilities will include, but are not limited to:

Manages order fulfillment across US/EU markets to ensure orders from all fulfilment locations (including third party warehouse and store locations) are processed in accordance with the Zimmermann's customer service standards.
This role will own, monitor and handle all system escalations with Zimmermanns third-party shipper
Manage relationships, performance and ongoing development with operations and logistics third party suppliers
Continual review of people, process and systems to optimize performance of the Zimmermann US/EU market fulfilment experience
Provides input to strategic decisions that affect the functional area of fulfillment
Resolves escalated issues arising from operations requiring coordination with departments, globally
Manage the receipt of inventory within all fulfilment locations (including third party warehouse and store locations) to minimize unallocated orders and improve accurate stock availability
Responsible for sending order files and receiving shipment notifications between Zimmermann and third party
Analyze and identify links between fraudulent transactions to prevent current or future exposure for Zimmermann Digital
Partner with distribution and logistics teams to streamline process for optimal client experience

The successful candidate will possess the following:

Logistics, Supply chain and Payment tender software experience Apparel21. Warehouse management system WMS
Fraud management software experience Kount, Whitepages
Administration and management Knowledge of business principles involved in strategic planning and leadership
Analytical, with excellent follow through skills
Solid understanding of online retail and omnichannel operations
Ability to build effective and influential relationships in a cross-functional team environment
Tertiary qualification in Commerce, Business or related fields
5 10 years in a similar position
Passion for Zimmermann and its amazing future

This is a great opportunity for someone who is passionate for the Zimmermann brand and are looking to be a part of a successful, growing business.

Only short-listed applicants will be contacted
Associated topics: analyst, director, generalist, lead, logistics analyst, logistics specialist, shift supervisor, supply chain, representative, warehouse manager

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